Privacy Policy | Kido Heaven Child Care

Information We Collect

When you contact us through this website, by phone, text or email, we collect the information you choose to give us: your name, phone number, email address, zip code or city, and anything you write in your message. Our enquiry form also asks for your child’s name (optional), age or date of birth, the schedule you need, and whether you receive a childcare subsidy. We ask only what we need to answer an enrollment enquiry.

Our hosting provider records standard technical information when you visit (such as your IP address, browser type and the pages requested) to keep the site running and secure.

How We Use Your Information

We use the information you provide to respond to your enquiry, arrange a tour, discuss availability and enrollment, and communicate with you about your child’s care. We do not sell your information.

Cookies

This website does not set advertising or tracking cookies. The map on our home and contact pages is provided by Google Maps and may set Google’s own cookies when it loads.

Sharing

We share information only when required by law or by Washington child care licensing (for example, records a licensor is entitled to review), or with service providers who help us operate, and only for that purpose.

Retention

We keep enquiry information only as long as we need it to respond to you and for our own records. Records for enrolled children are kept as Washington child care licensing requires.

Security

We take reasonable measures to protect your information. No method of transmission over the internet or electronic storage is completely secure.

Your Choices

You can ask us to update, correct or delete the information you have given us, or to stop contacting you, at any time by emailing kidoheavenchildcare@gmail.com, calling (206) 734-2040 or texting us.

Children’s Privacy

This website is intended for parents and guardians. We do not knowingly collect information online directly from children. Information about a child that a parent provides in an enquiry is used only to respond to that enquiry.

SMS / Text Messaging and Your Consent

How you opt in. You consent to receive text messages from Kido Heaven Child Care when you give us your mobile number and ask us to contact you — for example by submitting a request form on this website, by ticking a text-message consent box where one is provided, or by texting us first at (206) 734-2040. Consent to receive text messages is not a condition of purchasing any goods or services.

What we send. Messages relate to the service you asked us about: replies to your questions, quotes and estimates, appointment confirmations and reminders, arrival and job-status updates, invoices and receipts, and follow-up about work we have completed for you. We do not send recurring marketing or promotional text campaigns.

Frequency and cost. Message frequency varies and depends on your conversation with us. Message and data rates may apply, depending on your mobile carrier and plan.

How you opt out. You can cancel at any time by replying STOP to (206) 734-2040. We will send one confirmation and then stop texting that number. Reply HELP for help, or use the contact details at the end of this policy. Full details are in our Terms & Conditions.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile Information and Information Sharing

This section applies to the mobile number and text-messaging consent described above.

You can stop messages at any time by replying STOP to (206) 734-2040, and reply HELP for help. Our full text messaging terms are in our Terms & Conditions.

How We Share Information

We share your information only as needed to run our business, and never in exchange for money:

With service providers who work on our behalf — for example our website host, our customer messaging and scheduling platform, and our payment processor — who may only use it to provide that service to us.
With subcontractors or technicians assigned to your job, limited to what they need to complete the work.
When the law requires it, or to protect our rights, safety, or property.

Data Security Practices

We take reasonable administrative, technical, and physical measures to protect the information you share with us, including:

Serving this website over an encrypted HTTPS connection, so information you submit is encrypted in transit.
Keeping customer records in access-controlled, password-protected accounts, limited to the people who need them to do their job.
Using reputable third-party platforms for messaging, scheduling, and payment, and relying on their security controls rather than storing that data ourselves.
Retaining personal information only as long as it is needed, and disposing of it when it is not.

No method of transmission over the internet or of electronic storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by law.

Your Rights and Choices

You control the information you share with us. At any time you may:

Unsubscribe from text messages — reply STOP to (206) 734-2040 and we will stop texting that number.
Unsubscribe from email — use the unsubscribe link in any email, or contact us.
Access the personal information we hold about you.
Update or correct anything that is out of date or wrong.
Delete your information, where we are not required to keep it.
Object to or restrict how we use it, and ask us not to sell or share it — we do not sell personal information.

To make any of these requests, contact us using the details at the end of this policy. We will not discriminate against you for exercising these rights, and we will respond within the time the law allows. Depending on where you live you may have additional rights under state or national privacy law, and we will honor them.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will revise the "Last updated" date above. If we make a material change to how we handle your information, we will make that clear on this page.

Support and Contact Information

Questions about this Privacy Policy, our services, or our text messaging program? Reach Kido Heaven Child Care here:

Business name: Kido Heaven Child Care
Phone: (206) 734-2040
Email: kidoheavenchildcare@gmail.com
Mailing address: 2510 173rd Pl SE, Bothell, WA 98012
Text messaging help: reply HELP to any message from us
Stop text messages: reply STOP to (206) 734-2040